Shipping policy

Shipping Policy

We currently ship throughout Australia, New Zealand, the United States, the United Kingdom and 88 other countries worldwide. Once your order has been dispatched, you’ll receive a confirmation email with tracking details so you can follow its journey.

Australia

  • Standard Shipping — $9.95 AUD

  • Free Standard Shipping — On orders over $120 AUD

  • Express Shipping — $14.95 AUD

  • VIP Priority Shipping — $16.95 AUD

VIP Priority orders receive priority processing and are placed at the front of our dispatch queue.

New Zealand

  • Standard Shipping (3–7 business days) — $9.95 NZD

  • Express Shipping (2–5 business days) — $14.95 NZD

United States

  • Standard Shipping (5–9 business days) — $15.00 USD

  • Free Standard Shipping — On orders over $140 USD

  • Express Shipping (3–6 business days) — $25.00 USD

  • Free Express Shipping — On orders over $200 USD

United Kingdom

  • Standard Shipping (3–7 business days) — £8.00 GBP

  • Free Standard Shipping — On orders over £90 GBP

  • Express Shipping (2–5 business days) — £14.00 GBP

Rest of World

We ship to 88 countries worldwide.

  • Standard International Shipping (6–27 business days) — $20.00 AUD

  • Express International Shipping (5–9 business days) — $35.00 AUD

Delivery Timeframes

Delivery timeframes are estimates and begin once your order has been dispatched. Please allow additional time during sales, promotional periods, public holidays and other high-volume periods.

Orders being delivered to regional or remote locations may take a little longer to arrive. International deliveries may also experience delays while being processed by local customs authorities.

Tracking Your Order

Once your order has been dispatched, we’ll email you a tracking link. Please allow a short period for the tracking information to become active.

Incorrect or Incomplete Addresses

Please check your delivery details carefully before completing your order. If you notice an error, contact us at hello@smilie.com.au as soon as possible.

While we’ll do our best to assist, we cannot guarantee that an address can be changed once an order has been processed or dispatched. Additional shipping charges may apply if an order is returned to us due to an incorrect or incomplete address.

Delayed, Lost or Damaged Orders

Once an order has been dispatched, delivery is managed by the shipping carrier. While occasional delays can occur, our team is always happy to help investigate any issues.

If your order arrives damaged or appears to be lost in transit, please contact us at hello@smilie.com.au with your order number and any relevant photos.

International Duties and Taxes

International orders may be subject to customs duties, taxes or import charges imposed by the destination country. Any applicable charges are the responsibility of the customer and are not included in the product price or shipping fee.