FAQ

Smilie Products

What are the key ingredients in Smilie’s teeth whitening formula?

We understand at-home teeth whitening can be scary for those with sensitivity. That’s why we’ve developed a formula containing desensitisers & soothers designed specifically to whiten, without the pain. Ingredients include: Propylene Glycol, Glycerol, Water, Hydrogen Peroxide (6%), Carbomer, Carboxymethylcellulose Sodium, Polyvinylpyrrolidone, Menthol, Sodium Hydroxide.

How do I use the Smilie teeth whitening kit?

What’s great about Smilie, is it’s super easy to use.

When you open your kit, you’ll see a dual LED device, recharging cable and shade guide. Lift the tray to acess the 3 Gel Whitening Pens. Simply follow the steps below to complete your treatment:

Step 1. Remove lid and twist the end of the pen until the gel dispenses (it may take several twists on first use).

Step 2. Smile and brush a layer of gel on the top and bottom teeth.

Step 3. Power on the LED device by pressing the button until the light turns on and place the device in your mouth (you may need to bite down to hold the device in place.)

Step 4. Sit back and relax until the device automatically powers off after 16 minutes. Rinse mouth thoroughly and reveal you whiter, brighter smile!

Repeat for 6 consecutive days to see brilliant results!

Still have a question? Please reach out to our Customer Experience Team at hello@smilie.com.au. 

How long will it take to see results?

You’ll see a noticeable difference in the colour of your teeth after the first application.

For best results, we recommend repeating the treatment over 6 consecutive days and up to 14 days to achieve the ultimate whitening result.

Note, results may vary between individuals, depending on the type of stains on the teeth and the structure of the teeth.

If you have any questions, please contact our team hello@smilie.com.au 

Will using Smilie’s teeth whitening formula cause sensitivity?

The 6 per cent hydrogen peroxide formula is a gel which also contains desensitisers and soothers. This means it reduces sensitivity and works to strengthen enamel – as well as leaving teeth bright and white, making it ideal for those who have sensitive teeth yet still want professional results.

Can Smilie be used with veneers, caps, implants, bridges, or bonded teeth?

Smilie is safe to be used with veneers, caps, implants, bonding or bridges. However, as our whitening formula works to oxidise stains from natural teeth it will not whiten your restorations. You may find using Smilie helpful at keeping your surrounding natural teeth the same shade as the ones that have had dental work.

If you have any concerns, please reach out to our team hello@smilie.com.au

How do I care for my Smilie LED Device?

To keep the mouthguard clean, rinse in warm water and air dry. Note, the device is 100% waterproof.

Can I use Smilie if I have a fixed retainer?

Yes, you can use it with a fixed retainer as the Smilie LED device sits comfortably on the front of your teeth.

Are Smilie’s products vegan and cruelty-free?

All Smilie products are 100% vegan and cruelty-free.

Is it safe to whiten my teeth if pregnant or breastfeeding?

We advise that pregnant women wait until after delivery and breastfeeding before starting teeth whitening. We always recommend consulting with your doctor or midwife prior to using Smilie products regarding any health concerns you may have.

There are so many teeth-whitening kits on the market, what makes Smilie the best?

We're happy you asked! With so many teeth whitening options on the market, it can be difficult to determine which ones deliver the safest and most effective results. Smilie is an Australian-owned business, backed by Doctor Daniel Tankard (member of the Australian Dental Association), who has over 15 years experience in the dental industry. Smilie is the combination of research and testing to ensure we can deliver the very latest and advanced in at-home teeth whitening technology.

Is the device waterproof?

Yes, the LED device is waterproof so you can feel confident using it in the shower!

Your Order

What payment methods does Smilie accept?

Visa, Mastercard, American Express, PayPal, Afterpay, Zip, Klarna, Apple Pay and Shop Pay.

 

How long will my order take to arrive?

The shipping estimates below will give you an idea of when you should expect your Smilie order to arrive. 
  • Australian Domestic
: Typically 1-2 business days. However, due to COVID-19, Australian orders may take up to a week.
  • New Zealand
: Typically 2-3 business days. However, due to COVID-19, NZ orders may take up to two weeks.
  • All other international customers: Typically 10-14 business days. However, due to COVID-19, international orders may take up to four weeks.
Once your order’s been dispatched, you’ll receive a confirmation email containing your tracking information.
 
If you have any questions regarding the status of your order, please contact customer care at hello@smilie.com.au and we’ll help you out straight away.

How do I track my Smilie order?

As soon as your order has been fulfilled, you'll receive a shipping confirmation email contaning your tracking number. Please note, if you havent received a confirmation email, it may have gone to your junk folder.

Items can be tracked here.

If you have any question about the status of your order, please email hello@smilie.com.au

Can I cancel my order?

Our warehouse team are super speedy, so if you want to change your order please email hello@smilie.com.au with your order details as soon as possible and we will try and help.

Do you offer Afterpay?

Yes we do! Afterpay is available to our Australian, New Zealand customers. With Afterpay you can pay for your order interest-free and nothing to pay upfront. Payments will be automatically deducted from your debit or credit card in four equal payments each fortnight over 8 weeks and you will receive your order immediately.

To select Afterpay, simply select Afterpay at checkout and you will be redirected to their site to confirm your purchase. After this, you will automatically return to our site and your order will be processed. Please be patient when you get redirected back and do not refresh the page until the order has gone through successfully.

Shipping

How much is shipping?

We offer free standard shipping on all orders and a flat $5 fee on express shipping.

Do you ship internationally?

We deliver worldwide to over 250 countries worldwide - delivery times may vary.

Refunds

What is your refund policy?

Backed by our 100% money-back guarantee

We believe purchasing a product with Smilie should make you happy, so if for any reason you're not completely satisfied with your results, we'll provide you with a full, no fuss refund. Please contact our team and hello@smilie.com.au and we'll respond to you within 24 hours.